At Sno Wellness, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UAE laws, including Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and other relevant regulations.

1. Information We Collect

We may collect and process the following personal information about you:

  • Personal Identification Information: Name, age, gender, nationality, and identification documents such as Emirates ID.
  • Contact Information: Email address, phone number, postal address.
  • Health Information: Medical history, treatment records, and other health-related data.
  • Financial Information: Payment details and billing information for services rendered.
  • Usage Data: Information on how you use our website, services, and interact with our content.

2. How We Collect Information

We collect personal information through:

  • Direct interactions: When you fill out forms on our website or provide information through consultations.
  • Automated technologies: Cookies and tracking technologies that monitor website usage and enhance user experience.
  • Third-party sources: When permitted, we may collect information from healthcare partners or affiliates.

3. Use of Your Information

We may use your personal information to:

  • Provide healthcare services tailored to your needs.
  • Contact you regarding appointments, follow-ups, or service updates.
  • Comply with legal and regulatory requirements under UAE law.
  • Improve and optimize our website and services.
  • Process payments and manage your billing information.

4. Sharing Your Information

We take the confidentiality of your personal information seriously. We will only share your data:

  • With healthcare professionals and authorized personnel within Sno Wellness to provide medical services.
  • With third-party service providers, including payment processors and IT support, to facilitate services.
  • If required by UAE law or government authorities for regulatory, legal, or safety purposes.

We do not sell or rent your personal data to third parties for marketing purposes.

5. Data Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, or disclosure. This includes secure servers, encrypted databases, and restricted access for authorized personnel only. However, while we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under UAE data protection laws, you have the right to:

  • Access your personal data and request a copy.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent to the processing of your data at any time.
  • Request deletion of your personal data, subject to legal or regulatory requirements.

To exercise your rights or raise concerns about your personal data, please contact us at:
Email: +971 800239355
Phone: wellness@snoclinics.com

7. Cookies Policy

Our website uses cookies to enhance user experience and gather insights into website performance. Cookies are small text files stored on your device. You can modify your browser settings to decline cookies, but this may limit some functionalities of the website.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE laws. Any changes will be posted on this page, and the updated date will be reflected at the top of this policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Address: Sno Wellness, [Insert Address], Abu Dhabi, UAE
Phone: +971 800239355
Email: wellness@snoclinics.com